Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, you should only spend money you can afford to lose. If you find yourself gambling more than intended or chasing losses, please reach out for support.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access and use online gaming services in New Zealand. By accessing LeoVegas or any online pokies platform, you confirm that you meet this legal requirement.
If you are under 18, please do not proceed. Parents and guardians are encouraged to use parental controls and monitoring software to prevent underage access to gambling websites.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, problem gambling may be developing:
- Spending more time and money on gambling than intended
- Repeatedly trying to cut down or stop gambling without success
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about how much you're spending
- Gambling to escape problems, stress, anxiety, or negative emotions
- Neglecting family, work, study, or other responsibilities due to gambling
- Borrowing money or getting into debt to fund gambling
- Experiencing relationship problems because of gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Risking or losing important relationships, jobs, or educational opportunities
If you identify with any of these signs, reach out for help immediately.
Self-Help Tools & Safer Gaming Features
LeoVegas and responsible online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you're willing to lose during a gaming session
- Session Time Limits: Set automatic reminders or session timeouts to prevent extended play
- Reality Checks: Enable pop-up notifications during gameplay to remind you of your limits and time spent
- Self-Exclusion: Temporarily or permanently close your account to take a break from gambling
- Account Restrictions: Reduce bet limits, disable bonus offers, or restrict access during vulnerable times
Most reputable operators, including LeoVegas, provide these tools within your account settings. Use them proactively to maintain a healthy relationship with gaming.
Support Organisations for New Zealand
If you or someone you know is struggling with problem gambling, free and confidential support is available:
New Zealand
- Problem Gambling Foundation – 0800 664 262 (free call) or visit www.problemgambling.nz
- Gambling Helpline – 0800 654 655 (free 24/7 helpline)
- Samaritans NZ – 1800 726 666 (for crisis support)
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk | GamStop – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
All services listed are free, confidential, and staffed by trained professionals who understand problem gambling.
If You Need Help, Reach Out Today
Seeking help for a gambling problem is a sign of strength, not weakness. If you're concerned about your gambling or that of someone close to you, please contact one of the support organisations listed above. They are available 24/7 and can provide:
- Confidential counselling and support
- Information about treatment options
- Guidance for family members and friends
- Practical strategies to regain control
You don't have to face this alone. Help is available right now.
Our Commitment
We are committed to promoting responsible gaming and supporting the wellbeing of all players. By choosing to gamble responsibly, you help protect yourself and your loved ones. Remember: gaming should always be fun, never a financial solution.